This Privacy Policy explains how Digital Reef Solutions, Corp. (“Digital Reef Solutions”, “we”, “us”, “our”) collects, uses, shares and protects personal information when you visit digitalreefsolution.com and its subdomains (the “Website”), use our client portal at portal.digitalreefsolution.com (the “Portal”), or otherwise interact with us.
Digital Reef Solutions is an independent company registered in the Republic of Panama. We are not affiliated with any other company using the name “Digital Reef”.
1. Who we are and how to contact us
For privacy questions or requests, write to info@digitalreefsolution.com with the subject line “Privacy request”.
2. Information we collect
2.1 Information you give us
- Contact and strategy-call requests: full name, company, work email, phone number, the topic you select, and any message you write.
- Client accounts: name, email, company details, billing and payment information (for example bank transfer details, payment references and proof-of-payment documents), notification recipients, delivery settings (for example webhook or Google Sheets URLs), and the targeting preferences you set.
- Communications: emails and messages you send us, and notes about our calls with you.
2.2 Information collected automatically
- Device and usage data: IP address, browser type, device type, pages viewed, referring pages, and the date and time of visits.
- Cookies and similar technologies: see section 7.
2.3 Lead information we process for clients
As a lead generation company, we collect contact information from people who request information or services through our advertising, landing pages and forms, or that we obtain from lead suppliers who confirm they have the required consent. This may include name, email, phone number, country, region or zip code, and answers to qualification questions, and, for business leads, job title, company and company size, together with records of consent (such as the time, page and wording the person agreed to, and consent certificates).
People who submit their information through our lead forms are shown the specific consent and disclosure language at the time of submission, including who may contact them.
Lead data may come directly from forms we run, from advertising platforms (such as Meta, Google, LinkedIn and TikTok lead forms), or from partner lead providers who collect it with consent to be contacted by us and our clients.
3. How we use information
We use personal information to:
- respond to inquiries and schedule calls;
- provide, operate and secure the Website and Portal;
- create and manage client accounts, process top-ups and payments, and keep accounting records;
- generate, verify, de-duplicate and deliver leads to our clients according to their targeting settings;
- handle credit requests and disputes;
- send service, billing and security notices;
- send marketing messages where permitted by law (you can opt out at any time);
- measure and improve our advertising and services;
- detect and prevent fraud, abuse and security incidents;
- comply with legal obligations, including anti-money-laundering and tax rules.
4. How we share information
- With our clients: lead information is delivered to the client businesses that purchase it, within the scope of the consent given by the person who submitted it. Depending on where you live, this may be considered a “sale” or “sharing” of personal information under local law (see section 9).
- Service providers who help us operate our business, such as hosting, email, analytics, advertising, payment processing and customer support tools.
- For legal reasons: to comply with law, regulation, legal process or government requests, and to protect our rights, users and the public.
- Business transfers: in connection with a merger, acquisition or sale of assets.
We do not sell client account information.
To opt out of the sale or sharing of your personal information, email info@digitalreefsolution.com with the subject “Do Not Sell or Share”.
5. Legal bases (where applicable)
Where data protection laws require a legal basis, we rely on: performance of a contract (client accounts and services), legitimate interests (operating and improving our business, security, B2B marketing), consent (certain cookies, marketing and lead forms where required), and legal obligations.
6. Data retention
We keep personal information only as long as needed for the purposes above:
- contact requests: up to 24 months after our last interaction;
- client account, billing and payment records: for the duration of the relationship and as required by tax and accounting law (typically 5 years or longer);
- Lead records and consent evidence: for 5 years from the date of collection, after which they are deleted or anonymized, unless a longer period is required by law or for an ongoing legal claim.
- server and security logs: up to 12 months.
7. Cookies and tracking
We use cookies and similar technologies to keep the Website and Portal working, remember preferences, measure traffic and, with your consent where required, measure and improve advertising (for example analytics tools and advertising pixels such as Google Analytics and, when we run ads, Google Ads and Meta Pixel). You can manage non-essential cookies through our cookie banner and your browser settings.
8. Security
We use reasonable technical and organizational measures to protect personal information, including encrypted connections, access controls and activity logging. No method of transmission or storage is completely secure.
9. Your rights and choices
Depending on where you live, you may have the right to:
- access the personal information we hold about you;
- correct inaccurate information;
- delete your information;
- object to or restrict certain processing;
- receive a copy of your information in a portable format;
- opt out of the sale or sharing of your personal information and of targeted advertising;
- withdraw consent at any time, without affecting earlier processing.
Residents of California and other US states with privacy laws: you may request access, deletion, correction, and opt out of the “sale” or “sharing” of your personal information. We will not discriminate against you for exercising these rights.
Opting out of calls and messages: if a business contacted you after you submitted a form, you can ask that business to stop contacting you, and you can ask us to stop delivering your information by writing to info@digitalreefsolution.com.
To make a request, email info@digitalreefsolution.com. We may need to verify your identity before responding. We respond within the time required by applicable law.
If you are in the European Economic Area or the United Kingdom, you also have the right to lodge a complaint with your local data protection authority.
10. International transfers
We are based in Panama and use service providers in other countries, including the United States. Your information may be transferred to and processed in countries with different data protection laws. Where required, we use appropriate safeguards.
11. Children
Our services are intended for businesses and adults. We do not knowingly collect information from anyone under 18.
12. Changes to this policy
We may update this policy from time to time. We will post the new version on this page with an updated date and, for material changes, notify clients through the Portal or by email.
13. Contact
Digital Reef Solutions, Corp.
Oceanía Business Plaza, Torre 2000, Piso 37, Oficina 37-C, Calle Isaac Hanono Missri, Punta Pacífica, San Francisco, Panama City, Republic of Panama
info@digitalreefsolution.com